I recently purchased a 2018 Q5 prestige. I want to thank Mr. Klima and his staff, especially Mr. Barry Cate, Mr. Steve Stone and Ms. Karla Lewis, for their outstanding customer service and professionalism. I never felt pressured and received all the information I required to buy the car of my choice. Once I got my car, Mr. Steve Stone did an outstanding job explaining and answering all my questions. He was extremely patient. I will definitely continue to use Checkered Flag and recommend them to family and friends. Thank you! W
the dealership & showroom are clean and professional. Our salesman Steve Stone was outstanding and made our Audi buying experience great from start to finish. We love our new Q5.
A big shout out to Lee Canupp at Checkered Flag Audi. Bought my second car from him yesterday and the dealership continues to impress and win my commitment for all future purchases.
Steve Stone and Darlene Epps-Minor are an exceptional sales team. They were instrumental in making my buying experience very satisfying. High standards and great customer service were achieved. Will always use your dealership and will recommend to others. Sincere thanks Steve and Darlene
Had a great experience at Jaguar Virginia Beach with 2 Expert Specialists in Sami and Brad to help me with buying my brand new Jaguar! Asking for either one of these gentlemen when going in to look for a new vehicle with definitely end in a pleasurable experience! Great place, atmosphere, and staff. Thanks for everything and look forward to more business with you guys!
I liked having a set appointment time to drop off my car, the fact that the service reps expected me and my name appeared on the overhead marquee, their thoroughness in advising me of additional recall items of which I had not been informed (I was told they were not "safety related" and therefore, I was not mailed a notice), they had the loaner vehicle clean and ready to go, they were pleasant to deal with and assured me they would keep in touch, my car had been washed and vacuumed when I retrieved it, etc. Basically, the staff was professional and prepared. Like everyone else, I am busy and don't like to sit around and wait unnecessarily.
Customer service oriented. Chris was knowledgeable and educated me. Proactive communication. Chris was flexible in response to my needs and I felt that he advocated for me, so as to ensure that the vehicle ran to its potential
They got me in quickly, did a good job with the service, and finished on time as promised. I’m dry happy with the visit.
Service Consultant Philippe was attentive, knowledgable and courteous! 10% PCA discount was a bonus. I did not use their valet service this time but it's nice to know it's available.
Robert Bob Smith was EXCELLENT!! I was determined to get a JAGUAR no matter what and he was able to accommodate everything I wanted in my car. My husband and I will definitely be back for future purchases from Bob!!!! A truly GREAT experience!!!!!!